CONTACT US

Hello!  We REALLY want to hear from you!  Please select from the following options:

Customer Service

For product questions, custom orders, bulk orders, domestic and international shipping quotes, and any other questions for our sales department.

For product information, bulk orders, custom orders, and shipping quotes, e-mail: customerservice@monikabriggs.com or contact us using the following form:

Orders

To modify or cancel and order, order questions, and shipping and tracking questions.

For questions about your order, e-mail: orders@monikabriggs.com.  Please include ORDER QUESTION as the subject, and reference the order number in the body of the email.

To modify your order, e-mail: orders@monikabriggs.com. Please include MODIFY ORDER as the subject. Requests to modify an order should be sent within an hour of placing the order.  Please reference the order number in the body of the email.

To cancel your order, e-mail: orders@monikabriggs.com. Please include CANCEL ORDER as the subject. Requests to cancel an order should be sent within an hour of placing the order.  Please reference the order number in the body of the email.

Or you can contact us using the following form:

Exchanges and Returns

Request an exchange or a return here.   Please contact us within 14 days of delivery to request an exchange or a return.  Do not mail your product back to our studio before receiving a confirmation e-mail from us.

Please complete and submit the following form to begin the exchange process.  The form must be submitted within 14 days of delivery to request an exchange.

EXCHANGE FORM

Please briefly list the items you would like to exchange, your reasons for exchange, and the items you would like to order in exchange. If you are returning more than three items, please use the Notes to Seller section below.

Wrong size (too big or too small)Item is not as described onlinePoor qualityReceived wrong itemItem is no longer neededReceived product as a gift (store credit only)Other (please specify below)

Wrong size (too big or too small)Item is not as described onlinePoor qualityReceived wrong itemItem is no longer neededReceived product as a gift (store credit only)Other (please specify below)

Wrong size (too big or too small)Item is not as described onlinePoor qualityReceived wrong itemItem is no longer neededReceived product as a gift (store credit only)Other (please specify below)

In the event your replacement items cost less than your original order, how would you like us to issue a credit?

Refund my original form of paymentStore credit

Once we receive your form, please expect an e-mail from us within 48 to 72 hours with further instructions. Do not mail your product back to our studio without a confirmation e-mail from us.

Please complete and submit the following form to begin the return process.  The form must be submitted within 14 days of delivery to request a return.

RETURN FORM

Please briefly list the items you would like to return and your reasons for return. If you are returning more than three items, please use the Notes to Seller section below.

Wrong size (too big or too small)Item is not as described onlinePoor qualityReceived wrong itemItem is no longer neededReceived product as a gift (store credit only)Other (please specify below)

Wrong size (too big or too small)Item is not as described onlinePoor qualityReceived wrong itemItem is no longer neededReceived product as a gift (store credit only)Other (please specify below)

Wrong size (too big or too small)Item is not as described onlinePoor qualityReceived wrong itemItem is no longer neededReceived product as a gift (store credit only)Other (please specify below)

How would you like us to issue a credit?

Refund my original form of paymentStore credit

Once we receive your form, please expect an email from us within 48 to 72 hours with further instructions. Do not mail your product back to our studio without a confirmation e-mail from us.

Support

For all other inquiries and questions about the website.

For all other inquiries and questions about the website, please e-mail: support@monikabriggs.com.  Or you can contact us using the following form:

Snail Mail

You can also send correspondence to the following address:

KID things by Monika Briggs
2529 Quail Run
Lansdale, PA 19446
USA


Social Media

And don’t forget, we always want to connect with you on social media!